Shipping to United States and Canada is free. For any other country, please contact us.
Delivery times (preparing your order + dispatch + shipping) :
10-20 business days depending on your location.
In rare cases, there might be just a slight delay due to the COVID-19 situation.
Change Of Delivery Address
Any change request must be send up to 1 hour after placing your order. No change can be made after 1 hour after the order has been placed.
P.O. Box Shipping
We are unable to ship to P.O. box address.
Military Address Shipping
We are unable to ship to military addresses.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Please don't worry as your package is already on the way and not seeing the tracking number updated does not mean any delay in shipment.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service so that we can re-send the product to you. A refund is not provided, rather a replacement product is sent to you.
Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed their investigation into the claim. A refund is not provided, rather a replacement product is sent to you.
Lost or stolen package
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier.
Manufacturing and shipping/warehouse locations
We have warehouses and contract manufacturers in Columbia and in China and we will ship your order from one of our global warehouse from the most convenient location in the world. These warehouses are not made to receive returns and all returns must be sent to our office in Canada. Please enquire before placing the order if you have specific questions about manufacturing or dispatch locations.
Order in Transit
We are not able to cancel or refund your order if it is already in transit. Since the order has already been shipped, we can no longer cancel it or recall it.